Our shipping rates are as follows: Australia Post Rates
All orders are shipped within 1 working day. If you have not received an order within 5 days, please notify us by email at firstname.lastname@example.org
Refund and Returns
If you are not entirely satisfied with your purchase, we’re here to help.
If your item is faulty upon receipt or is not as described, we will gladly exchange the item or refund your purchase.
All returns are subject to us receiving the item back within 10 days of purchase. Items must be returned with their original packaging and, unless they were damaged prior to you receiving them, must still be in an unused and saleable condition.
Please email email@example.com to confirm return and receive Return ID
To return an item, please send it to:
PO BOX 226, Ascot Vale
And also include the following information:
- Your Order Number
- Your Full Name and Address
- A description of the item you are returning
- If it is for a refund or exchange. In case of an exchange, please include the item name and number you would like to exchange with